Refund Policy

Last updated: 11/11/2025

1. Refund Eligibility

Once a purchase is completed and payment is processed, refunds will not be issued except in the limited circumstances outlined in Section 2 (Exceptions) below.

2. Exceptions

Refunds may be considered in the following exceptional circumstances:

2.1 Technical Issues

If you experience a technical issue that prevents you from accessing or using a purchased product or service, and our technical support team is unable to resolve the issue within a reasonable timeframe, we may issue a refund. Technical issues must be reported within 7 days of purchase.

To qualify for a refund due to technical issues, you must:

• Report the issue within 7 days of purchase
• Provide detailed information about the technical problem
• Allow our support team reasonable time to attempt resolution
• Cooperate with our technical support team in troubleshooting

2.2 Duplicate Charges

If you are accidentally charged multiple times for the same product or service, we will immediately refund the duplicate charges upon verification. Please contact us as soon as you notice duplicate charges.

2.3 Fraudulent Charges

If you believe a charge was made fraudulently or without your authorization, please contact us immediately. We will investigate the matter and, if verified as fraudulent, issue a full refund. You may also contact your payment provider or bank to dispute the charge.

2.4 Service Unavailability

If a purchased service becomes permanently unavailable due to circumstances beyond your control (such as our platform being discontinued or a service being permanently removed), we may offer a pro-rated refund or account credit at our discretion.

3. Refund Process

3.1 How to Request a Refund

To request a refund, you must contact us using one of the following methods:

• Email: Send an email to [email protected] with the subject line "Refund Request"
• Paddle Support: If you purchased through Paddle, you can also contact Paddle support directly through their customer portal or support system
• Contact Form: Use our Contact page to submit a refund request

3.2 Required Information

When requesting a refund, please provide the following information:

• Your full name and email address associated with the purchase
• Order number or transaction ID
• Date of purchase
• Product or service purchased
• Reason for refund request
• Supporting documentation (if applicable, such as screenshots of technical issues)

3.3 Expected Response Time

We aim to respond to all refund requests within 5-7 business days. However, response times may vary depending on:

• The complexity of your request
• Whether additional investigation is required
• Volume of support requests
• Coordination with Paddle (if applicable)

Once a refund is approved, processing and crediting the refund to your original payment method may take an additional 5-10 business days, depending on your payment provider.

3.4 Refund Decision

All refund requests are evaluated on a case-by-case basis. We reserve the right to approve or deny refund requests at our sole discretion based on the circumstances and compliance with this Refund Policy. If a refund is denied, we will provide an explanation for the denial.

4. Paddle as Merchant of Record

4.1 Paddle's Role

As our Merchant of Record, Paddle:

• Processes all payments and transactions
• Handles billing and invoicing
• Manages refunds and chargebacks
• Handles tax calculation and remittance
• Provides customer support for payment-related inquiries
• Maintains compliance with payment regulations

4.2 Refund Processing Through Paddle

When a refund is approved, Paddle will process the refund according to their policies and procedures. Refunds will be issued to the original payment method used for the purchase. If you have questions about refund processing times or status, you can:

• Contact our support team at [email protected]
• Contact Paddle support directly through their customer portal
• Check your Paddle receipt or invoice for refund status updates

4.3 Paddle's Terms and Policies

By making a purchase through our platform, you also agree to Paddle's terms of service and privacy policy. For more information about Paddle's services, please visit paddle.com.

5. Non-Refundable Items

The following items are explicitly non-refundable, except in the exceptional circumstances outlined in Section 2:

5.1 Digital Products

All digital products, including but not limited to:

• Digital reports and data exports
• Downloadable content
• Digital certificates or credentials
• Software licenses or access keys

5.2 Data Access and Services

Access to carrier information, data searches, validation services, and any data accessed or downloaded through our platform.

5.3 Subscription Services

Subscription services, including monthly or annual subscriptions, are non-refundable. However, you may cancel your subscription at any time to prevent future charges. Cancellation will take effect at the end of your current billing period, and you will continue to have access to the service until the end of that period.

5.4 Premium Features

One-time purchases of premium features, enhanced access, or upgraded account tiers are non-refundable once access is granted.

5.5 Used or Consumed Services

Services that have been used, consumed, or accessed cannot be refunded. This includes:

• Data searches that have been performed
• Reports that have been generated or downloaded
• Validation services that have been completed
• Any service where access has been granted and used

6. Legal and Consumer Protections

6.1 Consumer Rights

We respect consumer protection laws and regulations. If you are located in a jurisdiction that provides mandatory consumer rights that cannot be waived, those rights shall apply to the extent required by law.

6.2 EU/UK Consumer Rights

If you are a consumer located in the European Union (EU) or United Kingdom (UK), you may have certain statutory rights under consumer protection laws, including:

• Right of Withdrawal: For digital content, you may have a right to withdraw from the contract within 14 days if you have not consented to immediate performance and waived your right of withdrawal. However, if you have requested immediate performance or access, your right of withdrawal may be lost once performance has begun.
• Right to Cancel: You may have the right to cancel your subscription or service in accordance with applicable consumer protection laws.
• Right to Redress: If a product or service does not conform to the contract, you may have rights to repair, replacement, price reduction, or termination of the contract.

These rights are in addition to the exceptions outlined in Section 2 of this policy. If you believe you are entitled to a refund under applicable consumer protection laws, please contact us with details of your request.

6.3 Other Jurisdictions

Consumer protection laws vary by jurisdiction. If you are located in a jurisdiction with mandatory consumer protection laws that provide refund rights, those rights shall apply to the extent required by applicable law, notwithstanding the general "all sales are final" policy stated above.

7. Subscription Cancellation

7.1 How to Cancel

You may cancel your subscription at any time through:

• Your account settings on our platform
• Contacting our support team at [email protected]
• Using the cancellation link in your subscription confirmation email
• Contacting Paddle support if you purchased through Paddle

7.2 Effect of Cancellation

When you cancel a subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to subscribed services until the end of the billing period
• No further charges will be made after the current billing period ends
• No refund will be issued for the remaining time in your current billing period (unless required by law)

8. Chargebacks and Disputes

If you initiate a chargeback or dispute through your payment provider or bank instead of contacting us directly, we may dispute the chargeback and provide evidence of the transaction and service delivery. We encourage you to contact us first to resolve any issues before initiating a chargeback, as we may be able to resolve the matter more quickly and efficiently.

Initiating a chargeback does not guarantee a refund and may result in your account being suspended or terminated if the chargeback is found to be invalid or fraudulent.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending an email notification to registered users (for significant changes)

Your continued use of our services after changes are posted constitutes your acceptance of the modified Refund Policy. If you do not agree with the changes, you may cancel your subscription or stop using our services.

10. Contact Information

If you have any questions, concerns, or requests regarding this Refund Policy or need to request a refund, please contact us: