Privacy Policy

Last updated: 11/11/2025

Overview: The Carrier Info ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecarrierinfo.com and use our services.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

Name, email address, phone number
Company information and business details
Account credentials and preferences
Payment and billing information (processed through Paddle, our Merchant of Record)
Communications with us

Note: Payment and billing information is collected and processed by Paddle, our Merchant of Record. Paddle handles all payment processing, billing, invoicing, and related data on our behalf. For more information about how Paddle processes your payment data, please see Paddle's privacy policy and our Refund Policy.

1.2 Public Dataset Information

Important Notice: All carrier data displayed on our platform is sourced from publicly available datasets provided by:

U.S. Department of Transportation (USDOT) - Federal Motor Carrier Safety Administration (FMCSA)
FMCSA SAFER Database - Safety and Fitness Electronic Records System
FMCSA Snapshot Data - Public carrier records and safety information

This information is already publicly accessible through government databases. We aggregate, organize, and present this data for convenience and business purposes. If you are a carrier and wish to have your publicly available information removed from our platform, please see Section 10 (Data Removal Requests).

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

IP address, browser type, and operating system
Pages viewed, time spent on pages, and navigation paths
Referring website or source
Device information and unique identifiers

2. Cookies and Tracking Technologies

2.1 Cookie Usage

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Enable personalized features and remember your preferences
Advertising Cookies: Used to deliver relevant advertisements (see Section 3)

3. Third-Party Advertising and Cookies

3.1 Google AdSense

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies and web beacons to:

Display personalized advertisements based on your interests
Measure ad performance and effectiveness
Prevent fraud and improve ad security

3.2 Third-Party Cookies

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to this site and/or other sites on the Internet.

You may opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to comments, questions, and customer service requests
Analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Display relevant advertisements through third-party services
Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Payment Processing: Paddle (our Merchant of Record) processes payments, handles billing, invoicing, and manages payment-related data on our behalf
Service Providers: Third-party vendors who perform services on our behalf (analytics, hosting, customer support)
Advertising Partners: Google AdSense and other advertising networks (subject to their privacy policies)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales

5.1 Paddle as Merchant of Record

Payment Processing: The Carrier Info uses Paddle as our Merchant of Record for all payment processing and transactions.

When you make a purchase through our platform, Paddle collects and processes your payment information, billing details, and transaction data. Paddle acts as the seller of record for tax and regulatory purposes and handles all aspects of payment processing, including:

Payment collection and processing
Billing and invoicing
Refund processing and administration
Tax calculation and remittance
Fraud prevention and security
Customer support for payment-related inquiries

Paddle's collection and use of your payment information is governed by Paddle's privacy policy and terms of service. We encourage you to review Paddle's privacy policy at paddle.com/legal/privacy.

For information about refunds and our refund policy, please see our Refund Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-Out: Opt out of marketing communications
Cookie Control: Manage cookie preferences through your browser settings

9. California Privacy Rights (CCPA)

9.1 Your CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: Request what personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of your personal information
Right to Non-Discrimination: Not be discriminated against for exercising your rights

9.2 We Do Not Sell Personal Information

Important: We do not sell, rent, or share your personal information for monetary or other valuable consideration. However, like many websites, we use advertising services (Google AdSense) that may use cookies for interest-based advertising, which could be considered a "sale" under CCPA. You can opt out of this through:

9.3 Do Not Sell My Personal Information

California residents can request that we do not share their information with third parties for advertising purposes. To make this request, please:

Email us at: [email protected] with subject "Do Not Sell My Info"
Use our cookie consent banner to reject advertising cookies
Contact us through our Contact page

10. Data Removal Requests

If you are a carrier or trucking company and wish to request removal of your publicly available data from our platform, or if you believe any information is incorrect, please contact us at:

Email: [email protected]

Online Form: Submit a Data Removal Request

Please note that the data on our platform is sourced from public government records. Removing data from our platform does not remove it from the original government databases. To remove data from government records, you must contact the FMCSA directly.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Carrier Info